Our services cover the full warranty programme, from process review and policy design to platform setup, integrations, team training and ongoing support.
Service details
Warranty management involves much more than processing a claim. When registration, claims, repairs and customer communication are spread across emails, spreadsheets and separate tools, they become difficult to track, slow to resolve and costly to manage.
We help brands bring all of this together in one place with Dyrect, a dedicated warranty management platform that more than 500 brands use to run their warranty operations. Customers can register products, check coverage and raise claims with ease. Brands can manage every claim from start to finish, track performance with real-time analytics, gain valuable customer data and grow after-sales revenue through extended warranty plans, protection plans and upsells.
What you receive?
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One warranty system
Registrations, claims, repairs and replacements managed in a single platform.
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Self-serve customer portal
Customers check coverage, file claims and track progress anytime.
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Faster claims processing
Automatic eligibility checks using serial numbers and proof of purchase.
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Customer data from every channel
Product registration through QR codes and your online store.
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After-sales revenue
Extended warranty plans, protection plans and upsells at key moments.
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Real-time analytics
Insights on claims, product issues, service performance and plan revenue.
Frequently asked questions
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What do your warranty management services include?
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Can brands capture customers who buy through marketplaces and retailers?
Yes. A QR code on the product or packaging lets customers register their warranty directly with the brand, wherever they bought the product.
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Does it work with our existing tools?
Yes. The platform integrates with Shopify, WooCommerce, BigCommerce, HubSpot, Klaviyo, Zendesk, Freshdesk and Zoho Desk. Our developers can also build custom integrations through its API.
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Can we offer extended warranty or protection plans?
Yes. We help you design and launch branded plans and offer them at checkout, during registration and after purchase.
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How long does setup take?
Most programmes go live within a few weeks, depending on your products, sales channels and integrations.
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Will the customer experience carry our branding?
Yes. Registration pages, warranty cards, emails and the customer portal all use your logo, colours and domain.